Considering a Career in Leasehold Property Management?
ELM Group is a leading leasehold estate management company, founded in 1971 as a charitable, not-for-profit organisation with the vision to pioneer the development of sheltered retirement housing for sale. In the last 53-years we’ve developed a reputation for a high-quality, bespoke, and responsive service driven by ethical standards and practices. We manage over 150 estates across the UK and employ over 125 on site managers to provide onsite support to our leaseholders, with each estate manager supported by one of our Area Managers who share our property portfolio between them.
People come to the property industry from many different backgrounds and there are lots of transferable skills from different industries that complement our estate management roles perfectly; it’s not always previous experience which makes a great estate manager, it’s their dedication to providing a great service to customers, their desire to make a difference and their ability to rise to challenges and overcome these.
So, what do our Estate managers do?
Our estate managers are responsible for the day-to-day smooth running of the development, (this means the buildings and associated grounds) including the supervision of contractors, ensuring the building is well maintained and welcoming.
They will walk the development each day, identify and order repairs for any defects and be proactive in solving maintenance problems.
They make sure all fire alarm and safety equipment is checked regularly, and that its working properly at all times.
They’ll make sure that the grounds are kept tidy and landscaped areas are well maintained.
They make sure that any communal areas are kept clean, tidy and welcoming.
Estate Managers are also on hand for emergency help and general assistance if someone is unwell or has an accident, until the emergency services, relatives or other help arrives.
They can help keep things in order and keep an eye on customers properties whilst they are away, providing peace of mind.
They also encourage community activities and interests on the estate, such as coffee mornings, clubs and events.
Meeting industry standards
Property management is more than just keeping an eye on the buildings, whilst customer service, budget management and maintenance management, are all part of the role, the property industry is subject to heavy regulation to ensure the safety of the properties we manage. ELM Group has an in-house compliance team who support the wider team, and we provide in-house training through our Estate Manager Development programme and induction training, to ensure a consistently high standard of estate management across the business.
What we offer
We conduct annual employee surveys to get regular feedback from our team on their working environment, identifying any areas where we might improve. The Senior Management Team and Board really care about the team and want our people to be happy in their roles, have opportunities to progress their careers and feel valued as part of a team. Competitive salaries, pension scheme with life cover, a day off for your Birthday, annual leave with service-related increments, rewards schemes, NHS cashback scheme and retail discounts are all additional benefits we offer to our team and why 91% of our team feel that ELM Group takes adequate action to promote employee wellness and 87% enjoy coming to work every day.
In addition to our Estate Manager roles which are based all over the UK, we often have other office-based vacancies at our Head Office in Frimley, Surrey. Want to know more about working for ELM Group? Visit www.elmgroup.org.uk/careers to see our current vacancies and apply today.
